Terms and conditions

1. Service

Shiply Notify sends your store's customers WhatsApp messages when their order is confirmed, shipped, out for delivery or delivered, depending on the notifications you turn on. Out for delivery and delivered statuses depend on the carrier reporting them to Shopify.

2. Subscription

The plan, its price and the trial period are shown on the app's Plan page and in the App Store listing. Shopify charges the subscription on your Shopify invoice. You can cancel at any time by uninstalling the app. Without an active subscription no notifications are sent.

3. WhatsApp costs (official API)

With the official API, messages are sent from your own WhatsApp Business account and Meta bills you directly at its current rates, which depend on the recipient's country and the template category. These costs are not included in the subscription and we neither charge nor guarantee them.

Meta assigns and may change each template's category (for example, from utility to marketing), which may change its price. If we detect that a template in use has become marketing, we pause that notification until you accept the cost or change the template.

4. QR mode (unofficial)

QR mode links your WhatsApp as WhatsApp Web would, using unofficial software (Evolution API). WhatsApp does not officially support it and may restrict or block the number if it detects use it considers improper. To reduce that risk the app limits sending to 20 orders a day and spaces out messages. You use it at your own risk, after accepting the in-app notice, and we are not liable for restrictions or blocks of the number.

5. Your obligations

• Have your customers' consent to message them on WhatsApp about their orders, and honour opt-outs.
• Ensure your message content complies with WhatsApp and Meta policies and applicable law.
• Not use the app for unsolicited advertising or unlawful purposes.
• Keep your Meta credentials and linked phone secure.

6. Liability

We provide the service with due care but do not guarantee uninterrupted operation, as it depends on Shopify, WhatsApp and carriers. We are not liable for template rejections or pauses, restrictions on your account or number decided by Meta, or messaging costs. Our total liability is limited to the subscription fees paid in the 12 months before the event giving rise to it, except in cases of wilful misconduct or gross negligence.

7. Trademarks

WhatsApp and Meta are trademarks of their respective owners. Shiply Notify is not affiliated with, sponsored or endorsed by Meta, WhatsApp or Shopify.

8. Changes and termination

We may update these terms; if a change is material we will notify you in the app. You can stop using the service by uninstalling the app. We may suspend the service if these terms are breached.

9. Governing law

Spanish law. Courts of Barcelona, unless the law requires another venue.